What's The Difference Between The Order Form Submitted And Order Submitted Triggers?

Order Form Submitted Trigger

The Order Form Submitted Trigger was created back when workflows first launched.

• Can be used to target when the 1st step of a 2-step order form has been submitted with just the contact details (ex. abandoned cart sequence).
• Works with the Facebook Conversions API action in workflows.

Order Submitted Trigger

The Order Submitted Trigger is newer and:

• Only runs upon a full purchase submission - when using a 2-step order form, this trigger can only be fired once the 2nd step has been submitted with the card/payment details to complete the order.
• Does not run multiple times on multiple product purchases, even if multiple are purchased at one time.
  • It contains a single checkout object that sends info only a single time upon an order form submission, even if that one order session consists of multiple products bought.
• Does not work with the Facebook Conversions API action in workflows. _(Doing so will lead to a 'skipped due to' → No attribution data available with this input trigger." error message.)_
• Provides the ability to filter the trigger directly on the basis of the global product/price. The Order Form Submitted Trigger does not provide this functionality, it requires you to filter on a per funnel or per website basis.
• Enables the ability to use order-related Custom Values inside the workflow. These include Custom Values related to the customer, order details, coupon information, and payment gateway.
• Enables you to use conditions related to order details or product details in If/Else branches to direct the workflow based on the cart value/products purchased/funnel the sale happened in.