Troubleshooting Steps

Content

• Check that Your Browser is Up to Date
• Clear Browser Cache and Cookies for All Time
• Use Chrome or Firefox Browser
• Create a New Chrome Profile
• Check If You Are Using a VPN
• Check Security Software
• Check Other Devices
• Run a Speed Test

Check that Your Browser is Up to Date

• Here is Google's support article going over how to check if Chrome is up to date).
• Here is a video showing how to make sure your Chrome browser is up to date:

• Here are screenshots showing what the Chrome browser will show you, when it's updating, and needs to be re-launched (and you just need to click the "Relaunch" button).

Clear Browser Cache and Cookies for All Time

(Here is Google's support article going over how to clear browser cache and cookies in Chrome).

We recommend using a Chrome or Firefox browser, since HeyClients is optimized for these two browsers.

Create a New Chrome Profile

• You might have a browser extension installed that doesn't interact well with the HeyClients ecosystem.

Check If You Are Using a VPN

• Sometimes VPNs can cause issues with the system.

Check to see if you are using a security software (Avast, Norton, McAfee, etc.) that is blocking all or part of the site.

• If you use NordVPN make sure your "web protection settings" are turned OFF (at least for the HeyClients website).

Check to see if this is happening on other devices (i.e. a different laptop, mobile phone, desktop computer).

If a page is loading slowly, please run a speed test. You could run a speed test here: https://www.speedtest.net