How to send a test email in the Conversation

TABLE OF CONTENTS

• Creating a test contact
• Sending the test email
• Configuring the sender email
• Troubleshooting email delivery

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Creating a test contact

• Click on Contacts
• Click on Add Contact
• Fill out the First name and email and click Save

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Sending the test email

It should automatically redirect you to the conversation page, click Send Email below

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Configuring the sender's email

The circled part is where we can configure the sender's email address. By default, it will show the user logged in as the sender's email address.

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Troubleshooting email delivery

Once you send the email and if you are not able to receive it, be sure to check the spam folder.

For the error that we display in the Conversation view, we will fetch the error we got from the Mailgun API/ SMTP server and display it. If you click on the error icon to view the full error message, it should provide detail on why the email is not able to send.

If the error is not helpful, please open a support ticket with the SMTP provider so they can provide the delivery status on that email.